Question 1

What is the minimum order quantity for wholesale?

Accepted Answer

Our minimum order quantity varies by product line. For PPF, the MOQ is typically 1 roll (20 meters). Window film and color wrap have flexible MOQs. Contact our sales team for specific requirements.

Question 2

Do you offer sample orders?

Accepted Answer

Yes, we provide sample kits for qualified distributors. Sample charges may apply but are credited toward your first bulk order.

Question 3

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), L/C (letter of credit), and major credit cards. Payment terms are negotiable for established partners.

Question 4

What is the difference between TPU and TPH film?

Accepted Answer

TPU (Thermoplastic Polyurethane) offers superior self-healing, durability, and UV resistance. TPH is a more economical option with good basic protection but limited self-healing capability.

Question 5

How long does PPF last?

Accepted Answer

Our premium TPU PPF products come with 5-10 year warranties. With proper care, they can last even longer while maintaining excellent protection and appearance.

Question 6

Can window film be removed without damage?

Accepted Answer

Yes, all TopsayPPF window films are designed for clean removal without damaging glass surfaces or leaving adhesive residue.

Question 7

Do you provide installation training?

Accepted Answer

Yes, we offer comprehensive installation training programs for authorized distributors. Training covers all product types and includes hands-on practice.

Question 8

What tools are needed for PPF installation?

Accepted Answer

Standard PPF installation requires squeegees, slip solution, heat gun, cutting tools, and a clean environment. We provide tool kits and supply lists for distributors.

Question 9

How do I register my warranty?

Accepted Answer

Visit our Warranty Check page or contact your installer. You will need the roll number or VIN to register your product for warranty coverage.

Question 10

What does the warranty cover?

Accepted Answer

Our warranty covers manufacturing defects including yellowing, cracking, delamination, and loss of self-healing properties. Specific terms vary by product line.

Question 11

How do I file a warranty claim?

Accepted Answer

Contact our support team with your warranty registration number, photos of the issue, and installer information. We will evaluate and respond within 5 business days.

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